The Vested Group has developed a custom solution built on the NetSuite platform to help businesses handle everything from returns to replacements. With our comprehensive solutions, your business will gain access to enhanced execution and tracking capabilities to manage transactions easily — no matter the type of products you offer.
The Return & Replace solution is designed to equip your business with a more streamlined approach to replacing or repairing the items you sell or service. You'll be able to more easily communicate with customers throughout the product returns management process as well as assign inventory items to case records during the service request process.
Discover how The Vested Group can support your entire product returns management process.
Our Return & Replace solution streamlines the entire returns process for both your business and your customers. Whenever a customer reaches out to your business about returning an item for a refund or exchange, they'll start receiving status updates. They'll also gain access to a portal where they can add any other additional information about the return.
Both tracking and executing the return and replacement process are easier than ever. Along with being able to take advantage of a fully automated process for handling the movement of related inventory items, this returns management solution streamlines the communication process between you and your customer.
Through this solution, your organization will also be able to take advantage of several features:
Whether you've been dealing with challenges such as disparate system failures or delays with available-to-promise (ATP) inventory, The Vested Group’s Return & Replace solution can help you solve them.
This solution allows you to accept returns from all channels and increase profitability by immediately reinstating returned items in your inventory. With real-time visibility, customers will feel supported every step of the way, which will improve customer loyalty and the likelihood of their return in the future.
At The Vested Group, we have the solutions you need to streamline and support customers throughout the return process. With Return & Replace, you'll be better equipped to manage repair or replacement items and improve the overall customer service experience.
Interested in learning more about what our Return & Replace can do for your business? Fill out our contact form today and we'll get back to you as soon as possible and provide you with a demo for this NetSuite solution. With comprehensive pre-installation consulting and program installation, support and customization, we'll do what it takes to seamlessly integrate this solution into your workflow.
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The Vested Group
1001 18th Street
Plano, TX 75074
USA
872-326-9361
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